Return & Refunds

Return Policy

• What is KrisShop’s return policy?
• Can I return or refund an Apple order due to change of mind?
• How do I initiate a return?
• What items that are not returnable/refundable?

Damaged or Missing Items

• What if my Apple item arrived damaged, or I received the wrong item?
• What should I do if I receive a damaged or defective item?
• What should I do if my order is missing an item?

Refunds

• Can I return or refund an Apple order due to change of mind?
• How long does it take to process a refund?
• Who covers the return shipping costs?
• What happens if my refunded KrisFlyer miles have expired?