How do I initiate a return?

To initiate a return, please contact our Customer Experience Team and include the following details in your enquiry:

• Order Number.

• Name of the Item.

• Reason for Return.

• Item Photo (if applicable).

Important Notes

• Shipping Costs: Any postal, shipping, or handling costs will be borne by the customer, except as outlined in our  Return Policy.

• Refund/Exchange: Upon receipt of the returned goods, we will either exchange the item or refund the cost to the original payment method used for the purchase.

For more details on eligibility, non-returnable items, and the refund process, please refer to our Return Policy.