We’re sorry to hear that your item arrived damaged or defective. Please contact our Customer Experience Team so we can assist you as soon as possible.
You can submit a request here with the following details:
Your Order ID (or a copy of your inflight purchase receipt)
A brief description of the issue
A photo or short video showing the defect or damage
Your location (to help us determine replacement or refund options)
Response Time
Our team will reply within 1–3 working days.
Next Steps
Once we verify the issue, we will either:
Guide you to an authorized service centre, or
Request that you return the item by registered post to KrisShop.
How to Prepare Your Return
Keep the item in its original condition and packaging
Include your proof of purchase (e.g., order confirmation or receipt)
Return Timeframe
All returns must be made within 30 days of delivery.
Shipping Costs
For defective or damaged items, KrisShop will cover the return shipping costs.
For other types of returns, shipping and handling costs are the customer’s responsibility.
After We Receive Your Return
We’ll either exchange the item or process a refund, depending on the situation:
If you paid by credit card or other payment methods, your refund will be credited to the original payment method.
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If you paid with KrisFlyer miles:
For full refunds, miles will be returned to your KrisFlyer account.
For partial refunds, the refund will be issued as a KrisShop e-voucher.