At KrisShop, we strive to ensure your complete satisfaction with every purchase. If you’re not satisfied with your order, here’s everything you need to know about our return process:
| Category |
Details
|
| Eligibility |
- Contact us within 14 days of delivery
- Item must be unused, in original condition, and packaging.
- Proof of purchase required
|
Return Reasons
|
| Return Reason |
Refund Eligibility |
Notes |
| Item arrived damaged/faulty |
YES |
Must be reported within 14 days of delivery. |
| Changed my mind after trying the product |
NO |
- |
| Changed my mind (product unused) |
NO |
- |
| Received the wrong item |
YES |
Contact our Customer Experience Team for assistance. |
| Missing item from order |
YES |
Contact our Customer Experience Team for assistance. |
| Non-Returnable Items |
- Liquids, gels, food products, pillows, bedsheets, and apparel (including shoes) if opened
- Made-to-Order products
- Alcohol (due to government regulations)
|
| Non-Refundable/Exchangeable Items |
- Purchases made using vouchers or KrisFlyer miles
- Products from brands: Apple, Aldo shoes, Bally shoes, BOSS apparel, shoes & undergarments, Breitling, Bycanary, Casio Music, Hegen, Osim, Oyo Fitness, Poh Heng Jewellery, Samsung, Schindelhauer, Sony, The Urban Bike, United Bike.
|
| Refund/Replacement |
- Refund to original payment method or replacement (if applicable)
- If the replacement/exchange item is out of stock, a refund will be issued instead
|
Refund Timeline
|
- Refunds will be processed once the item is returned and passes the quality control (QC) check.
- This process typically takes 3–4 weeks from the date the returned item is received
|