If your flight is delayed or canceled, please contact our Customer Experience team and provide your updated travel plans. We will make the necessary arrangements for your pre-ordered items to be delivered on your next flight. Please note that we require at least 5 working days before the new flight’s departure date to process the request.
If there is insufficient time to arrange delivery on the new flight, we will proceed with a refund once the order is returned to our warehouse.
In the event of a flight cancellation, please notify us for a full refund.