Purchases on KrisShop can be made via www.krisshop.com or through the Kris+ application.
1. Navigate to www.krisshop.com.
2. Explore the product listings. There are two shopping profiles available based on your selected delivery method: "Shop for Traveler" is intended for customers wishing to make pre-orders for in-flight delivery, while "Shop for Non-Traveler" is for orders to be delivered to a local address in Singapore or an overseas address.
3. After selecting an item, you may click "Add to Bag Pre-Order" for in-flight delivery or "Add to Bag Delivery" for home delivery.
4. Items added to your shopping bag can be found in the upper right-hand corner of the screen, represented by the shopping bag icon.
5. Once you have completed your selection, click on the shopping bag to review the items you have added. The "Proceed to Checkout" button will be available here.
6. A KrisFlyer login will be required prior to checkout, particularly if you intend to utilize vouchers issued by SIA or PPS, as well as your KrisFlyer miles.
7. Your username will be your KrisFlyer number or email address, and the password will be the same as the one you established with KrisFlyer.
8. After logging in, the system will prompt you to complete the Billing Information. Please ensure that all relevant information is filled in. If you are using a credit card, it is advised to use the same billing address associated with your credit card. Physical addresses should be used, as PO Box addresses are not acceptable. An option to save the address will also be available.
9. For orders intended for home delivery, the next step following the Billing Information is to provide the delivery address. If the billing address has been saved, you may opt to use it as the delivery address or specify a different address if the item is being sent to another location. This information will not be requested if your order is for pre-order to flight.
10. The "Voucher and Promotion Code" section allows you to enter any vouchers you wish to redeem. For SIA and/or PPS vouchers, please enter each code individually. Promotion codes may also be applied here, provided that the items in your cart comply with the terms and conditions of the voucher.
11. The "Miles Redemption" option allows you to use the KrisFlyer miles in your account. Generally, the minimum redemption is 1000 miles, which equates to $8. You may choose to skip miles redemption and proceed with full payment via credit card. However, if the item in your cart is part of a full miles redemption promotion, the minimum amount required by the system will correspond to the amount specified in the product description.
12. For Credit Card payments, we accept American Express, VISA, Mastercard, and Diners. Atome is also an accepted payment method.
13. Once all details are entered and the OTP from the bank is submitted, the system will generate a message on the screen displaying a "Thank You" message along with your order number.
14. Shortly thereafter, you will receive an email confirmation.