While we strive to maintain accurate inventory, there may be rare cases where an item becomes out of stock after an order is placed.
What will happen next
We will notify you by email as soon as the out-of-stock item is confirmed.
A refund will be processed automatically based on your original payment method.
How will my refund be issued?
If you paid using a credit card or other payment methods
The refund will be made to the original payment method.
If your order was paid partially or fully using KrisFlyer miles
For a partial refund, the refunded amount will be issued as a KrisShop e-voucher.
For a full refund, the miles will be returned to your KrisFlyer account.
Refund timeline
Refunds are typically processed within 3 to 4 weeks from the date you are notified of the out-of-stock item.